Knowledge about how, why, when, what we build, knowledge we share.

5 min read

The Art of the Strategic Yes and No

Chriszelle Hefer: Jun 19, 2026 1:22:18 PM

One of our favourite podcasts,HBR IdeaCastfrom Harvard Business Review, ran an episode in 2020 that we keep thinking about. Host Alison Beard sat...

4 min read

Sales is more about solving, rather than selling

Ryno Uys: Feb 24, 2026 4:49:16 PM

In 2026 buyers arrive with detailed research and clear performance targets, we hope. A signed contract marks the start of delivery, but this is not...

3 min read

How viewing sales as a system improves customer outcomes and revenue stability

Ryno Uys: Feb 24, 2026 1:20:40 PM

1. Sales is the opening phase of delivery, not the end of a funnel

3 min read

How to say yes strategically and build capability in your business

Ryno Uys: Feb 19, 2026 5:59:16 PM

Introduction: Growth rarely begins inside comfort zones

4 min read

Silo-made problems: Why efficiency in one department can derail the whole business

Ryno Uys: Feb 12, 2026 1:12:22 PM

The cost of silos and a retail example

5 min read

Why 95% of AI Projects Fail: The Process-First Framework

Ryno Uys: Feb 12, 2026 10:53:56 AM

The $30 Billion Mistake

3 min read

Why most businesses miss operational excellence

Ryno Uys: Feb 11, 2026 3:05:48 PM

Most leaders can point to a dashboard full of strong departmental KPIs and still feel a quiet discomfort: the business is busy, talented people are...

5 min read

Why we stopped calling it a CRM implementation

Ryno Uys: Feb 3, 2026 12:35:27 PM

4 min read

Why your tech stack is slowing down your business in 2026

Ryno Uys: Feb 3, 2026 10:34:35 AM

Introduction: When tools become obstacles Businesses in the UAE scale rapidly, especially across sectors like finance, logistics, and real estate....